Report a Claim

How to Report a Claim

Report claims to North American Risk Services, Inc. (NARS) as soon after the loss as possible while information is fresh. 

Customer reporting an insurance claim over the phone

Use any of the following methods 24 hours a day, 7 days a week:


+1 (800) 315-6090


+1 (866) 261-8507

Regular Mail

North American Risk Services
P.O. Box 166002
Altamonte Springs, FL 32716-6002
Attn: New Loss Unit

To Be Included in Your Claim:

Claims should be reported with a completed Loss Acord form. At a minimum, please include:

An adjuster will be assigned to the claim, and after reviewing the information provided, will make personal contact.

Please note: It is our preference that claims of a serious nature are phoned into NARS. This allows us to escalate the loss immediately.

Have questions? Talk to one of our agents.


Monday: 8am-5pm EST
Tuesday: 8am-5pm EST
Wednesday: 8am-5pm EST
Thursday: 8am-5pm EST
Friday: 8am-5pm EST
Saturday: Closed
Sunday: Closed